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How ChatGPT Can be Used in B2B Marketing


ChatGPT was launched last year and opinions about its utility in marketing have been divided. It can be useful to automate many aspects of marketing and be the perfect solution to faster and more cost effective marketing.   ChatGPT also has limitations and should be used as a starting point when creating any type of content. 


What is ChatGPT 

ChatGPT is an AI language model that can generate human-like responses based on context and past conversations. By inputting specific prompts, you can guide the program to create content that is tailored to your needs. The more specific your prompts are, the better response AI will produce. The key is understanding how to craft your prompts to generate a desired output. Here are some tips that will help:

Be specific:  Clearly define the context and desired outcome. 

Include examples:  Provide examples of the type of content you want the AI to create. Inputting content that was written for a similar project will provide the background AI needs to create a similar response.

Limit word count:  Keeping prompts concise will ensure the response remains focused.


Using ChatGPT in Marketing Channels 

One of the best ways marketers can use ChatGPT is for inspiration.  For some, coming up with ideas for articles or campaigns is a big obstacle. Using ChatGPT can help come up with a list of ideas for specific topics. The ideas are a great starting point that can be expanded on and given a human voice. 

Content Creation

ChatGPT can be a great tool for content creation, especially for brainstorming ideas. It can also be used to outline articles, draft blog posts, write product descriptions.

Email Marketing 

ChatGPT can be used to draft email marketing campaigns, including personalized email subject lines, body content, and call-to-action text. ChatGPT can segment the content based on customer behavior and preferences.

Here's an example prompt to craft a persuasive email subject line:

Prompt:  "Write an attention grabbing email subject line for a limited time auction sign up for medical manufacturing equipment."

The response from ChatGPT:

ChatGPT Ex1

You can see how specificity and context provides a clear direction for ChatGPT to follow and respond accordingly. As you experiment with prompts and become more aware of it's limitations, you will begin to understand what works best for your desired outcome.

We created a one page prompt guide to help you get started 10 ChatGPT Prompt Ideas for B2B Businesses .

Social Media 

ChatGPT can assist in crafting engaging social media posts, captions, and hashtags. It can generate content ideas, write compelling tweets, Facebook posts, or Instagram captions. By analyzing the latest trends, ChatGPT can help businesses stay current and relevant on social media. 

Customer Support Chatbot System

Implementing ChatGPT as part of a chatbot system can enhance customer support. Chatbots powered by ChatGPT can provide instant responses to common customer inquiries, guiding them through the purchase process, and offering solutions to problems. This not only enhances the customer experience but also reduces the workload on human customer support agents.

SEO Optimization

ChatGPT can assist in optimizing website content for search engines. It can help you identify relevant keywords, suggest meta descriptions, and even generate SEO-friendly blog post titles. This can improve your website's visibility and attract more organic traffic.

Scriptwriting for Videos and Podcasts

ChatGPT can help in scriptwriting for video content, podcasts, or webinars. It can assist in structuring content, generating engaging dialogues, and even suggest visual or audio cues to make your content more appealing.

These are just some of the many ways marketers can use ChatGPT to give direction and break down ideas and topics, so you can explain it easier to your audience. 


Limitations of ChatGPT

While ChatGPT is incredibly powerful and versatile, it does have several limitations that businesses should be aware of when integrating them into their operations.

Outdated Data

One significant limitation of ChatGPT is it has a knowledge cutoff point and is not updated in real time. Which means if you are looking for something that happened recently, it is not aware of recent events or developments beyond their last training data. The cutoff for ChatGPT is September 2021 and we don't know when it will be updated beyond that point.

Inability to Think Creatively

ChatGPT and other AI tools do not possess true creativity or understanding. They generate responses based on patterns and data from the training set and data input, but do not have creative thinking or problem-solving abilities. The human voice is always needed to ad reality to any content.

Inability to Verify Information

ChatGPT does not have the ability to verify the accuracy of the information they generate. It's crucial to always fact-check any content before publishing.

Legal and Ethical Concerns

Content generated by ChatGPT needs to be fact check to determine that it adheres to legal and ethical standards. Care must be taken to ensure that AI-generated content does not infringe on copyrights, patents, or trademarks.

These are just some of the limitations  that you should be aware of when integrating ChatGPT into your business. Regular review and editing of content generated by ChatGPT is essential to maintain quality and consistency with a companies brand voice and values. Staying updated with the latest advances and guidelines is important to maximize the benefits of AI integration. 



ChatGPT is a valuable asset for marketing, capable of enhancing your business's online presence, improving the customer experience, and driving increased sales. By harnessing its capabilities, you can craft compelling, personalized content that resonates with your audience. Whether it's making informed decisions or optimizing chatbots, ChatGPT ensures a seamless marketing journey, paving the way for your business's expansion.

Embracing AI-powered tools such as ChatGPT offers businesses a competitive edge in today's digital era. The capacity to base decisions on data, streamline content creation, automate customer interactions, and provide tailored experiences not only fosters enduring customer relationships but also propels success in the ever-evolving digital landscape.


If you are looking to navigate through AI powered tools, you can download our slide deck on Revolutionizing B2B Marketing in 2024your go-to-guide for navigating B2B marketing in the coming year.